Full Time On-site

Risk Investigator, Trust & Safety Operations

at PhonePe External
2–3 yrs New Delhi 1 month ago
Apply on PhonePe Sourced from Greenhouse
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Job Overview
Job Type
Full Time
Work Mode
On-site
Job Description

PhonePe is a leading digital payments platform in India, empowering millions of users and merchants. We are seeking a dedicated Risk Investigator to join our high-impact Trust & Safety Operations team. This role is crucial in mitigating risks and enhancing the trust and safety of our diverse range of PhonePe products. If you are passionate about building robust processes and tools that protect customers and have a drive to execute with speed and purpose, this is the opportunity for you.

As a Risk Investigator, you will play a key role in the prevention and detection of fraudulent activities across all payment channels. You will analyze customer accounts, identify risk patterns related to fraud, AML, identity theft, KYC, and non-compliance with RBI regulations. Your proactive approach to identifying risks, assessing control adequacy, and recommending enhancements will be vital in maintaining a high level of security and integrity for PhonePe users.

Responsibilities
  • Prevent and detect potential fraud across all payment channels by reviewing customer accounts.
  • Analyze data to understand patterns and anti-patterns related to fraud, AML, identity theft, KYC, and non-compliant activity per RBI guidelines.
  • Proactively identify fraud risks and assess the adequacy of existing controls, recommending enhancements or additional controls as needed.
  • Collaborate with support areas such as operations, finance, settlements, risk analytics, compliance, and technology to ensure a high level of control.
  • Proactively identify and follow up on anomalies and areas of concern.
  • Monitor high-risk users and merchants to identify fraud patterns.
  • Contribute to the creation of fraud rules by providing analytical data to support decision-making.
  • Monitor fraud alerts daily and take necessary actions to protect customers.
  • Provide daily updates on new fraud trends to senior management.
  • Facilitate weekly calls with stakeholders to ensure information flow and timely deliverables for fraud mitigation.
Skills & Expertise
Communication
Data Analysis
Fraud Investigation
MS Office
Risk Management
SQL
Requirements
  • Minimum of 2-3 years of relevant experience in risk operations, fraud investigations, or fraud risk analytics.
  • Proven experience in Risk Management & Fraud domains.
  • Strong oral and written communication skills.
  • Ability to work independently and liaise effectively with other departments and stakeholders.
  • Team player with the ability to build relationships at all levels, internally and externally.
  • Basic working knowledge of MS Office and SQL.
  • Graduate/Postgraduate degree in any discipline.
  • Certified Fraud Examiner (CFE) certification is an added advantage.